Deposit and Cancellation Policy for Boarding
Due to the high demand for our boarding facility and our availability, a deposit and cancellation policy is in force for only during PEAK times.
Deposit Policy:
When making an overnight reservation during peak (or holiday) times you will be required to pay a 25% deposit at the time the reservation is made. If your reservation is for less than 4 days, you will be required to leave a deposit of 1 night stay. This deposit is NON-REFUNDABLE. If you decide on cancelling your reservation at least 7 days prior to your arrival day, you will receive your full deposit back ONLY if we are able to fulfill those reserved days with another client.
Cancellation Policy:
If you do not show for your reservation and do not notify us, the full deposit will not be returned. We require all cancellations to be made on email, voicemail or in our online portal. If your reservation is cancelled or changes are made to your reservation within 7 days of your arrival day, you will still be responsible for the entire original time reserved.
Peak Times:
January 1st-January 7th
President's Day WEEK
March 26th-April 7th
Memorial Day Weekend
June 25th-September 5th
November 23rd-November 28th
December 23rd-January 1st