Deposit and Cancellation Policy for Boarding
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Deposit Requirement
A non-refundable deposit of 25% of the total stay is required at the time of booking to secure your pet’s reservation.
Cancellation Policy
• Cancellations made at least 14 days prior to the reservation start date may be eligible for a full refund if we are able to
fill your reserved spot.
• If we are unable to fill the vacancy, your deposit will be forfeited.
• Date changes within the 14-day window will be treated the same as a cancellation, and the original reservation dates
remain your financial responsibility.
Booking Method Required
All boarding reservations must be submitted via our website or email. This helps us manage high demand accurately
and fairly. You can find more information under the new tab on our website: “Deposit and Cancellation Policy for Boarding.”
If you have any questions or need assistance, we’re always happy to help.
Peak Boarding Periods
Please note the following high-demand periods when these policies are strictly enforced:
• New Year’s Break
• President’s Day Break
• Spring Break (March/April)
• Memorial Day Weekend
• Summer Season: June 25 – September 5
• Thanksgiving Break
• Winter/Holiday Break (Christmas through New Year’s)